PAYMENT
Music lessons are HST exempt and there is no registration fee. Payments can be made via online credit/debit card/bank payment (additional processing fees apply) manually or can be set up on monthly autopay. Other payment method is e-transfer: resilient.musicians@gmail.com.
Payments for flat-rate monthly tuition that are either declined or not made by the 5th day after due date, will incur a $30 fee. If tuition is still not received by the 7th day, lessons are suspended until payment is received in full. Serial late payments may result in the student being dismissed from the School. Payments for drop-in lessons are due by 9pm the day before scheduled lesson. Policy and rates are subject to change on an as needed basis.
FLAT-RATE TUITION
Most months will have 4-5 weekly lessons with no extra charge for the 5th lesson. A minimum of 3 weekly lessons are guaranteed for the months that fall on holidays. (See "HOLIDAYS" below for more info). This monthly subscription amount remains the same regardless of how many lessons are given in the month.
Tuition is not adjusted for missed lessons. Tuition reserves your time slot for the same day and time each week and includes: weekly lessons, student concerts, photos/videos of performances, printable sheet music, audio-recorded vocal exercises, progress reports and discounts to workshops/events.
HOLIDAYS
RMA offers lessons all year round and lessons are optional during national/provincial/ Canadian holidays unless notified (PA Day, Family Day, March Break, Good Friday, Easter, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving, Halloween).
Monthly flat-rate tuition paid for lessons not taken during holidays will go toward student concerts and administrative fees.
School is CLOSED from August 15-24, and during Christmas Holiday for 2 weeks from Dec 24th, however, we are offering lessons upon request (limited availability).
Students taking a break for more than 3 weeks will be removed from the schedule. To hold your spot, there will be a $100 non-refundable deposit.
DISCONTINUATION / REFUNDS
There are no refunds. To discontinue from weekly lessons, written notice must be sent to resilient.musicians@gmail.com at least 30 days in advance.
STUDENT CONCERTS
Performance opportunities are reserved for students currently enrolled in weekly music lessons at RMA on a monthly subscription, have been taking lessons for at least 6 consecutive months and have exhibited readiness, confidence and proficiency in their abilities to perform. Performers not currently enrolled in weekly lessons at RMA are charged an entrance fee in order to participate/attend (including their guests).
COMMUNICATIONS
All communications must go through www.resilientmusiciansacademy.com, resilient.musicians@gmail.com or (289) 932-8545.
TRIAL LESSONS
Trial music lessons are offered at a discounted price and are an opportunity for the student to meet the teacher to see if they are a good fit. Please note that certain vocal/piano techniques and exercises from the Royal Conservatory of Music are integrated into our lessons, however, we do not adhere to the RCM curriculum, repertoire or provide exam preparation.
PUNCTUALITY
If student arrives late or does not show up for their lessons, there will be no makeup lessons. Teachers are not required to email student/parent a reminder the day of the scheduled lesson. Teacher will wait and remain logged on for 1/3 of the scheduled time for student to arrive before the lesson will be treated as a missed lesson.
MISSED LESSONS
A minimum of 48 hours notice is required for any schedule conflicts or changes aside from illnesses or emergencies. If less than 48 hours notice is given, the lesson will be considered a missed lesson and will not be rescheduled. Makeup lessons/asynchronous lessons can occur within 30 days of the absence. Once scheduled, makeup lessons will not be rescheduled for any reason. Credits or refunds will not be issued for any reason.
ILLNESS
If online student is ill or has an emergency, please notify us via email as soon as possible and we will do our best to provide a makeup lesson. In-person lessons must be rescheduled if any member of the household is ill. The teacher reserves the right to cancel a lesson if the student is not well and/or appears to be ill.
ETIQUETTE
Parents understand to not interfere with lessons and that any concerns are to be brought directly to the Owner's attention via email
CANCELLATION BY RMA
There is zero tolerance to bullying, harassment, disrespect or discomfort of any kind. School reserves the right to forfeit lessons/communication and no refunds will be issued.
TEACHER ABSENCE
If teacher is ill or cannot make it for any reason, we will notify you as soon as possible and will arrange a supply teacher, makeup lesson or asynchronous audio/video lesson.
LEARNING TOOLS / MATERIAL
Student must come prepared with necessary materials such as notebook, lesson book (as recommended by teacher) and/or an electronic device to play backing track/display song lyrics. These materials are not included in the tuition. Lessons are conducted via ZOOM. Other platforms are also available upon request. (A strong internet connection is required).
STUDENT GROWTH
If student is ready to move from beginner to advanced levels, the student/parent will be notified and a new teacher may be recommended to continue student's growth.
PRIVACY POLICY
RMA may collect personal information during the term, including student/parent name, address, email address, phone number, or other personal information. Student/parent consents and grants RMA permission to use and store such information in order to facilitate the Services.
MEDICAL DISCLAIMER
The student/parent understands that any advice or product recommendations given by teacher is not meant to take the place of advice by licensed medical/health professionals.
ASSUMPTION OF RISKS / LIMITATION OF LIABILITY
Student/parent expressly assumes all risks related to the Services and any related activities including workshops/events. Student/parent acknowledges and agrees that RMA will not be liable for any losses, injuries or damages.
NO GUARANTEE
Student/parent acknowledges and agrees that RMA cannot guarantee the results or effectiveness of any of the services rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.
REFERRALS
Referrals from RMA are made solely to aid the student in finding supplementary services. Referred service providers are independent from RMA. The selections of any referred service providers are at the sole discretion of the student and additional due diligence is recommended to ensure suitability.
Contracts for these services are strictly between the student and referred service providers. RMA does not benefit financially or in any other means for the referrals.
MEDIA RELEASE
Student/Parent grants to RMA a right to use any media, such as photographs, video, live streams, audio recordings, testimonials, screenshots or social media posts of student's lesson activities/performances/events/workshops (whether captured by student/parent or RMA) for advertising purposes or student features on our social media platforms such as our Facebook/Instagram/YouTube Channel. However, if student/parent wish to opt out, please email us.
RECORDING LESSONS
Student is permitted to record or post screenshots/audio/video of their lessons, however, these recordings are not to be shared or publicly posted without the express written consent from the School. Student must then tag @resilient.musicians on their posts.
STUDENT REFERRAL PROGRAM
Upon referring a friend who signs up for regular weekly lessons with RMA, student will receive $25 off their next invoice.
STUDENT REMINDERS
1. Be gentle with your voice when singing and kind with your hands when playing your instrument. Do not overdo it. Rest between practice sessions.
2. Music is meant to be fun. Enjoy!
